A letter to the Looop community


We wanted to let you know that we’re here to support you and are available for any questions or concerns you may have during these difficult times. 

Looop’s mission has always been to help usher in the future of work. As offices close and teams go remote around the globe, it’s more important than ever to hone in on how workplace learning can help address the immediate problems companies face. 

Looop is here to support your business as always, and we invite you to reach out to us if you have questions on how other clients are navigating this crisis as it unfolds. 

We have set up a collaborative community to help you

As a quick response to the current crisis, we set up a Looop Community to address the immediate need for remote work resources — a need understood from real customer data. Our community comes with free MVP (‘kickstarter’) resources on ramping up remote teams and will be expanded as clients continue to provide feedback. 

This is a place where customers can share stories with each other from different industries. The idea being to help each other through uncharted waters, and serve as an inspiration. 

If you haven’t been given access to this environment yet, and you’d like to — please let us know!

Here’s how it works

The Looop Community is a domain where Looop clients have access to helpful resources and guides. It’s a place to share best practices and get tips on how others use the platform. What’s more, in the spirit of sharing, several of our customers have kindly offered to donate their remote working and employee wellness resources to help other companies during this time. (And we thank you!).

Addressing an immediate need in an agile way

When COVID-19 challenges started to present themselves, we responded in an agile fashion to the many customer requests for resources on remote working. A community environment was set up in Looop, and users (customers) were sent an initial Campaign to set the context for the community and its purpose. We then used Looop’s User Insights tool to survey customers and ensure any content built would address their needs, as indicated by the data.

Data from User Insights showed six key areas were required which we then built a MVP for. As kickstarter resources, clients were able to copy the workspace to their domains, contextualise them, and share those resources with their own users. 

The response has been overwhelming, with customers offering to share their own resources into the community in the coming weeks.

If you’re interested in learning more about this initiative, or in how our clients are using Looop to engage, educate and empower their audiences during this crisis, book some time for a chat.

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